You can phone me on +44 (0)20 8677 6301 or email tim at cxfocus.com
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We’re all customers…
We're all customers and we've all had bad experiences on and off line.
I write about how to learn from those experiences and make your web site better.
Very informative (and colourful) article about the influence of colour on buying decisions. This includes an infographic which suggests links between buying-types and colour preferences. A great starting point for tests! […]
There's a very powerful Excel template for adding Google-analytics campaign tags available as part of this very thorough article on measuring the impact of social media campaigns. This goes way beyond the basics of Google's own tool and provides a structure for the content of the tags. […]
Great article on the problems caused by too much choice. Contains practical examples of how to improve things by, for example, hiding the less-popular choices in category navigation. Cites a good range of sources for backup. […]
Very comprehensive, thoughtful and well-illustrated article on e-commerce site-search. There's plenty to learn here for most us us and loads of examples. […]
Google Analytics funnel reports can be confusing sometimes. This post explains some of the puzzles about mysterious abandon routes and similar issues. Includes links to more posts discussing other problems. Great resource for anyone scratching their head over how a visitor could get to some impossible page. […]
I really like Bryan Eisenberg's approach and have been learning from him for years. This post is a summary of a presentation by Bryan and serves as an excellent introduction to some of his key ideas. Use it as a checklist and you'll have a great start on improving the conversion rate of your site. We all benefit from reminders like this. […]
Helpful tips on how to design pages with the potential for split testing built in. With just a bit of thought you can avoid creating pages which will require major work each time you want to test any elements. Very useful "If I knew then, what I know now..." advice. […]
Very practical advice on how to use Google Analytics pivot functions. Extends an original official GA post with some good real-life suggestions which will work well for many of us. […]
Must read article tells how to segment different groups of potential customers and create marketing messages for them. Even the "never will buy" people can be evangelists... […]
Must-read article about user flows. Very good insight on user's 'tunnel vision' and how you need to match their goals (which you may not recongnise), not yours, if you are to persuade them to take an interest. […]
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