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  - About Tim Leighton-BoyceI earn my living helping make e-commerce web sites better. I’m a web-analytics practitioner who’s worked on both sides of the client-consultant relationship. I’ve spent more years doing it than I have consulting about it. I’m fascinated by my work and although I’ve been doing it for a long time I never stop learning. I think this stuff is exciting. I enjoy helping make sites better. We all have to use them, so why not make them the best we can? My career is a blend of traditional mail order, off-line publishing and on-line marketing. Although these days I work as a consultant, I started out working within retailers, so I’ve seen things from both sides of the client consultant relationship. Find out more here:- Tim Leighton-Boyce on Google + Some history: Traditional Mail Order I started out working for a sports retailer back in 1978. I ended up running the mail order department and was involved in turning it round from being the ‘bad boys’ of the market to being one which is remembered with fondness by those nostalgic for the time. We did this with a strategy based on exceding customer service expectations. In particular: We delivered next…
Contact CxFocusYou can phone me on +44 (0)20 7193 8670 or email tim at cxfocus.com

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